Why We Treat Every Customer Like Family at Donny’s Automotive

At Donny’s Automotive LLC, we believe that running a successful auto repair shop is about so much more than fixing cars. It’s about building relationships, earning trust, and supporting our community—one client at a time. From the moment you walk through our doors, you’re not just another ticket or invoice. You’re family, and that’s a promise we stand by every single day.

Our Roots: Community, Service, and Integrity

As a veteran-owned and operated business, Donny’s Automotive was founded on the core values of honesty, integrity, and service. We know that trust is earned, not given. That’s why we go above and beyond to make everyone who visits us feel respected, heard, and valued. Our team understands that your vehicle is essential to your daily life—whether it’s getting to work, picking up the kids, or running your business fleet. We treat your needs with the same care and urgency as we would for our own loved ones.

Listening First, Fixing Second

Every family member deserves to be heard. When you bring your car to Donny’s Automotive, we start by listening. We want to understand your concerns, your budget, and your priorities. Our service advisors and technicians take the time to ask questions, explain the process, and make sure you’re comfortable every step of the way. There are no dumb questions here—just honest conversations and real solutions.

Transparent Pricing and Fairness

We know that auto repairs can be stressful, especially when it comes to cost. That’s why we’re committed to transparency and fairness in everything we do. We work closely with every client’s budget, offering detailed, itemized estimates before any work begins. There are no hidden fees or surprise charges—just straightforward pricing and honest advice.

One thing that sets us apart is our dedication to selling parts at manufacturer cost whenever possible. We don’t believe in price gouging or inflating costs just because we can. Instead, we want our clients to know they’re getting the best deal we can offer. And if you find a better price for parts or labor elsewhere, bring us the proof—we’ll do our best to beat it.

Special Discounts for Our Extended Family

Family means looking out for each other, especially those who serve our community. That’s why Donny’s Automotive offers special discounts for teachers, government and state employees, first responders, military members, and medical staff. We appreciate what you do for Albuquerque and beyond, and we’re proud to give back in any way we can.

Respect, Kindness, and a Stress-Free Experience

We know that dropping off your car for repairs isn’t anyone’s favorite activity. Our goal is to make the process as easy and stress-free as possible. From a warm welcome at the front desk to clear communication throughout your service, we want you to feel at home. Our shop is a judgment-free zone—whether you’re driving a brand-new vehicle or an old workhorse, you’ll get the same respect and attention.

Our team is also committed to maintaining a respectful and professional environment for both customers and employees. If anyone is ever treated disrespectfully, we address it immediately—because everyone deserves to feel safe and valued here.

Standing Behind Our Work

Family stands by each other, even after the job is done. That’s why we back our repairs with some of the best warranties in the business: a 36-month/36,000-mile nationwide warranty and a 24-month/24,000-mile in-house warranty. If something’s not right, we’ll make it right—no runaround, no excuses.

Giving Back to Albuquerque

We’re proud to be a locally owned business, and we believe in giving back to the community that supports us. Whether it’s sponsoring local events, supporting fellow small businesses, or volunteering our time, we’re always looking for ways to make a positive impact. Our clients aren’t just customers—they’re our neighbors, friends, and fellow community members.

Experience the Donny’s Automotive Difference

At Donny’s Automotive LLC, treating every customer like family isn’t just a slogan—it’s the foundation of everything we do. We invite you to experience the difference for yourself. Whether you need routine maintenance, complex repairs, or just some honest advice, you can trust our team to put your needs first.

Stop by our shop, give us a call, or book your appointment online. We’re here for you—because at Donny’s Automotive, you’re always family